About Product Pricing & Shipping

Please note the following;

• There is pricing for certain items on this website and then for some items , for e.g.  branding items, there will be no pricing as these have no cost but will need approval before being shipped
• All orders will carry a shipping fee and this is dependent on what items and how many etc.  are ordered, so each order will be different and will be calculated after the order has been placed online
• All orders will have to be approved before shipping by the head of the Lubricant team – you (as the client) will NOT have to get this approved, It will be done in the back end
• VAT will be charged on orders where applicable as set out by the South African Revenue Services. VAT on the web order may change.

Ordering Procedure

The process is as follows;

• You may go online, browse product and select items you require and then ship it as if ordering online
• The online ‘order’ will then go directly to Sapphire (Nicola), who will then get the order approved firstly,
• And secondly, create an order confirmation including a shipping cost
• This order confirmation will then be emailed to you for which we will then require payment
• Once payment appears in the Sapphire bank account, your order will be shipped to you

Garment Wash Care

In accepting these terms & conditions i agree to care for my purchased garments according to the clear instructions in the sapphire wash care instructions provided for download. Wash Care Instructions >>

• Errors & Omissions Excepted

COVID-19 Specific Regulations

• Customers and all residents within the immediate vicinity must wear a cloth face mask or a homemade item that covers the nose and mouth when receiving goods from courier and delivery personnel.
• Customers must maintain at least one and a half metres distance from courier and delivery personnel.
• Customers are encouraged to disinfect goods using guidelines published by the National Department of Health and those provided by retailers